Terms of Service

These Terms of Service set out the rules for using the Ranfano website, available at ranfano.pl (the “Service”), including the rules for concluding and performing subscription contracts with Clubs. These Terms bind both Players and Clubs; provisions that apply to only one of them name that party explicitly.

The Service is operated, and the subscription is sold, by Wojciech Waśniowski, Bochnia, Poland, email: kontakt@ranfano.pl, conducting unregistered business activity within the meaning of Article 5(1) of the Polish Act of 6 March 2018 — Entrepreneurs’ Law (the “Operator”).

The Service supports the organization and administration of racket sports competitions (including table tennis, tennis, padel, squash and badminton) — leagues and tournaments run by sports clubs.

User — any person using the Service.

Player — a User holding a player account who takes part in competitions.

Club — an entity organizing competitions, holding a club account and management panel within the Service.

Account — the set of resources and permissions assigned to a User within the Service.

Subscription — a Club’s paid access to a chosen Module for a Billing Period, under the Plan chosen by the Club.

Module — a distinct set of the Service’s features for Clubs, made available under a Subscription. The Tournaments and Leagues module is currently available: the features of the Service for running tournaments, leagues and Grand Prix series, namely sign-ups, schedules, results, tables, rankings and the entry fee register.

Plan — a variant of the Subscription to a given Module, defined by its limits. The Plans of the Tournaments and Leagues module (Start, Club, Pro, Premium) are described in § 6.

Billing Period — a month or a year for which the Club pays the Subscription in advance.

Price List — the current prices and limits of the Plans of each module of the Service, published at ranfano.pl/cennik.

Consumer — a natural person concluding a contract not directly related to their business or professional activity. The provisions on Consumers also apply to a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person (Article 38a of the Polish Consumer Rights Act).

Creating a Player account is voluntary and free of charge. It requires providing an email address, first and last name, a phone number, setting a password that meets the security requirements stated in the registration form, and confirming the email address via a verification link. Registration also requires accepting these Terms and the Privacy Policy.

The User is required to provide true and up-to-date information and to protect their login credentials from third parties. One person may hold only one Player account.

A Club registers itself using the club registration form. The person registering the Club declares that they are authorised to act on its behalf and becomes the Club’s administrator in the Service.

A newly registered Club is a draft: the administrator has access to the panel and can prepare the Club’s profile, but the Club is not publicly visible and Players cannot sign up for its competitions. The Club is published once the first Subscription has been paid.

A Club draft that has not been paid for within 30 days of registration is deleted together with the Club’s data; the Service gives notice of the upcoming deletion in the Club panel 7 days and 1 day in advance. The account of the User who registered the Club remains.

It is prohibited to submit unlawful content, infringe the rights of third parties, attempt unauthorized access to the Service, or engage in activities that disrupt its operation.

The Operator may block the Account of a User who grossly violates these Terms; in other cases, a block is preceded by a request to cease the violation.

Competitions are organized by the Club. The Service provides the tools to run them: sign-ups, schedules, results, standings and rankings.

By signing up for a competition, the Player accepts the rules set by the Club, including the competition format, scoring, and schedule.

Match results, standings and rankings — together with the Player’s first and last name — are publicly visible in the Service, consistent with the sporting nature of the competitions. Details are described in the Privacy Policy.

Use of any Module by a Club is subject to a fee in the form of a Subscription, paid in advance for a month or for a year.

In the Tournaments and Leagues module, a yearly Subscription costs as much as ten monthly ones, and the Plan follows from two criteria: the number of active Players (a Player who has played a match in the Club’s competitions within the last 90 days) and the number of tournaments started in a calendar month. The Start, Club and Pro Plans have limits on both criteria and a limit on the number of categories in a single tournament. The Premium Plan has no limit on Players or tournaments and additionally includes: an online consultation once a month (up to 60 minutes, scheduled by e-mail; a consultation not used in a given month lapses), priority handling of the Club’s requests (they take precedence over requests from other Clubs) and consideration of change proposals submitted by the Club as part of the development of the Service, without an obligation to implement them.

The prices and limits of the Plans are given in the Price List. Prices are gross prices in Polish zloty (PLN). The Operator is not a VAT payer (subjective exemption) and therefore issues receipts without VAT.

The Service will not allow a tournament to be created beyond the Plan’s monthly limit, nor more categories to be added to a tournament than the Plan allows.

If the number of active Players exceeds the Plan’s limit by more than 10%, the Service charges a top-up to the higher Plan for the remaining part of the paid Billing Period and shows it in the Club panel. The Club has 14 days to pay; after that deadline the Club’s tournaments and leagues work in read-only mode until the top-up is paid.

A Club may move to a higher Plan at any time by paying the price difference for the remaining part of the paid period. A move to a lower Plan takes effect from the next Billing Period.

The Subscription does not renew automatically. A Club that does not wish to continue simply does not pay for the next period.

A Club orders the Subscription in the Club panel, under the “Subscription” tab: it chooses a Plan and a Billing Period, reviews the order summary (Plan, period, amount), declares whether it orders as a Consumer or as a business or organisation, accepts the Terms of Service and requests that performance begin before the period for withdrawal from the contract expires (§ 9). The Club then chooses a payment method and confirms the order with a button indicating the obligation to pay.

The declaration of the buyer’s status is recorded with the order and stated in the order confirmation.

The Subscription contract is concluded when the order is placed. The paid period begins immediately after the Operator receives confirmation of payment, or — where the previous period is still running — on the day after it ends.

An order can be paid online or by traditional bank transfer. Online payments are processed by Autopay S.A., based in Sopot. The available online payment methods are shown on the payment operator’s page during payment. An order paid online whose payment has not been completed within 24 hours expires, and the contract is terminated at no cost to the Club.

For payment by traditional bank transfer, the Club panel shows the transfer details, the amount and the transfer title. An order for which the payment has not been received within 7 days expires, and the contract is terminated at no cost to the Club. The Operator activates the Subscription within 2 business days of the payment being booked.

Once the order has been paid, the Operator sends a confirmation of the order, together with a PDF receipt, to the email address of the Club’s owner. Receipts are also available in the Club panel, in the payment history.

Starting 7 days before the end of the paid period, the Service reminds the Club about it in the Club panel. On the day the period ends, the Operator sends a single email to the Club’s owner.

For 3 days after the end of the period (the grace period) the Club works without change. A payment made during the grace period extends the Subscription from the end of the previous period.

After the grace period the Club panel is frozen: only the payment page is available; the Club’s profile and competitions remain publicly visible in read-only mode, while sign-ups and entering results are suspended.

After 6 months of being frozen, the Club is archived and is no longer publicly visible.

The Club’s data is not deleted either while frozen or while archived (except for an unpaid draft, § 3). A payment restores the Club; the new period then runs from the day of payment.

A Consumer may withdraw from the Subscription contract within 14 days of the day it was concluded, without giving any reason. It is enough to send a statement of withdrawal to kontakt@ranfano.pl before the deadline; the Consumer may use the model form in § 14, but this is not mandatory.

By placing an order, the Consumer requests that performance begin before the period for withdrawal from the contract expires. In the event of withdrawal, the Consumer pays for the period from the start of performance until the moment of withdrawal, in proportion to the number of days.

The Operator refunds the remaining part of the payment within 14 days of receiving the statement, using the same means of payment as the Consumer used, unless the Consumer agrees to a different means that involves no cost to them, and shortens the Club’s paid period accordingly.

A Club that is not a Consumer has no right to withdraw from the contract. If such a Club resigns from the Subscription before the end of the paid period, the Operator does not refund the fees paid — neither for the current Billing Period, nor for periods paid in advance, nor upgrade charges to a higher Plan.

However, every Club, including one that is not a Consumer, is entitled to a refund when: 1) the payment changed nothing in the Subscription — e.g. the Club paid twice for the same order or paid an upgrade charge to a Plan it already has; 2) the Operator accepts the Club’s complaint (§ 11); 3) the Operator failed to perform the service.

The Operator makes every effort to keep the Service running without interruption but does not guarantee continuous availability; maintenance work and failures may cause interruptions in operation.

The Operator is not responsible for content published by Clubs, nor for the organization or conduct of competitions run by Clubs.

Complaints regarding the operation of the Service, including the Subscription and payments, may be submitted to the following email address: kontakt@ranfano.pl. A complaint should identify the Club or account and describe the problem and, in the case of payments, give the order number. The Operator will handle complaints within 14 days of receipt.

A Consumer may use out-of-court means of handling complaints, in particular the assistance of a municipal or district consumer ombudsman.

Use of the Service by Players is free of charge.

Entry fees and other charges for participation in competitions are set and collected by the Club. The Service records these dues and their status for informational purposes only; the Service does not act as a payment intermediary between Players and Clubs.

The User may request deletion of their Account at any time by contacting the Operator. Deleting an Account does not remove published competition results, which form part of the sporting archive, nor receipts, which the Operator retains for the period required by law; the rules governing further processing of such data are described in the Privacy Policy.

The Operator may amend these Terms for valid reasons, in particular where the Service’s functionality, the Price List or applicable law changes. Changes will be announced in the Service at least 14 days before they take effect. A change does not affect the price or the terms of a period that has already been paid for.

Matters not governed by these Terms are subject to Polish law, including the Polish Consumer Rights Act and the Civil Code. These Terms do not limit the Consumer’s rights under mandatory provisions of law.

The invalidity of any single provision does not affect the validity of the remaining provisions of these Terms.

(complete and return this form only if you wish to withdraw from the contract)

To: Wojciech Waśniowski, Ranfano, kontakt@ranfano.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the provision of the following service: Ranfano Subscription, module: ……………………………

Date the contract was concluded: … Order number: …

Name of consumer(s): … Club name in the Service: …

Account email address: … Bank account number for the refund (optional): …

Date: … Signature of consumer(s) (only if this form is sent on paper): …

(*) Delete as appropriate.